We accept returns within 7 days of receipt for a refund of the purchase price or store credit. We are not able to refund shipping costs and buyer is responsible for safe return shipping to our studio. Should a package be returned to us due to an incorrect address as entered by the customer or refused by recipient, shipping costs cannot be refunded and customer is responsible for additional shipping charges incurred for a second attempted delivery. All sales are final on sale items and custom orders.
HOW TO MAKE A RETURN
Ship unused products in original packaging to:
Attn: Customer Service
PO Box 21278
Detroit, MI 48221
- Include a copy of the receipt
- Refund will be issued in original form of payment within 10 business days.
Should a purchase arrive damaged, please email a photo to email@example.com within 7 days of receiving the package. We are happy to send a replacement item with complimentary shipping and will ask that you assist in any shipping insurance claim requests.
Due to the delicate nature of ceramics and porcelain, we can not replace broken wares after daily use months after purchase. We recommend that you review and follow our handmade ceramic use parameters here on our Ware Care page to give your ceramics a long life. Our pieces are handmade to be durable for your everyday rituals but sometimes breakables to do break and accidents can happen. Please handle with care!
DEFECTIVE & FLAWED WARES
We try our very best to ensure that only durable, quality pieces leave our studio and make their way to your home. If you’ve received flawed or defective wares, we will gladly send you a replacement item and cover the shipping costs or issue a store credit. Please email a photo of the defect to firstname.lastname@example.org so we can begin the replacement process and take steps to solve the issue in our studio.
Not sure if it's a flaw? Please read our Handmade Distinctions section.